Delivery Options Overview
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message On WhatsApp
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Shipping Guideline
Following are terms and conditions that constitutes our shipping policy.
Domestic Shipping Processing Time
Orders are processed within 2-4 working days within UAE. However, customer can choose the same day delivery once they pick the “special delivery” on shipping method with 100.00 dirhams special shipping cost.
International Shipping Processing Time
Orders are processed within 7 business days to 2 weeks
Shipping and Delivery Options
-Domestic Shipping
-International Shipping
-Local Pick Up
Payment Method
All transactions can be done through online payment via Tabby, apple pay, & credit cards.
We do not provide Cash on Delivery
Delivery
Customer are free to choose “ship” or “pick up” the items in the store.
Returns & Refunds
Returns & Refunds Policy
Contact for Returns
If you receive a damaged, faulty, or incorrect item, you must contact us immediately through WhatsApp at the number provided on your invoice:
📞 +971 52 115 6613
⚠️ Failure to report the issue within 24 to 48 hours of delivery may result in your return or refund request being declined.
General Return Conditions
Returns are only accepted after agreement between the customer and the seller.
We do not accept returns for items that have been opened or used, especially:
Cosmetics and Skincare products
These items are non-returnable due to hygiene and safety regulations. Once opened, they cannot be exchanged or resold.
Return Process
Once your return request is approved:
Our shipping partner will be notified.
The item will be collected from your address within 1–2 business days.
It will then be delivered back to our store.
After we receive the returned item, you may choose one of the following options:
✅ Exchange the item
✅ Receive a full refund
✅ Be provided with store credit
FAQs
We don’t have tracking in the system, but you can WhatsApp us 📲 and we’ll check with the courier 🚚.
Yes, we deliver even on holidays! 🕌📦
Only if your order is over 1,000 AED 💳✍️
